g63com Casino — Privacy Policy

1 Scope and Data Controller

1.1 Scope

This Privacy Policy applies to all personal data collected and processed by g63com in connection with the operation of the g63com Platform at g63com.cam, including all casino games, sports betting, bingo, account management, payment processing, customer support, and marketing communications.

1.2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, g63com is the personal information controller responsible for your personal data. g63com operates under PAGCOR authorization and is subject to all applicable Philippine data protection and gaming regulations.

1.3 Data Protection Officer

g63com has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. The DPO can be reached through the contact channels described in Section 13 of this document.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, complete KYC verification, make transactions, or contact g63com support, you provide personal data including:

• Full legal name, date of birth, nationality, and residential address;
• Email address and Philippine mobile number;
• Government-issued ID details (ID type, number, and copy) for KYC purposes;
• Payment method information (GCash number, bank account details) — note that full payment credentials are processed by our payment partners, not stored on g63com servers;
• Selfie or liveness verification images submitted during identity verification;
• Communications submitted via live chat, email, or support tickets.

2.2 Data Collected Automatically

When you access and use the g63com Platform, we automatically collect:

2.3 Sensitive Personal Information

g63com may process sensitive personal information — including government ID numbers and financial account details — strictly as required for KYC verification, AML compliance, and PAGCOR regulatory reporting. Such data is processed under strict access controls and is never used for any purpose beyond its stated regulatory and operational necessity.

3 Legal Basis for Processing

g63com processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our contractual obligations to you — including account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AML obligations under the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Legitimate Interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on consent — such as for optional marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account communication preferences.

4 How We Use Your Personal Data

g63com uses the personal data collected for the following purposes:

• Account Management: Creating, maintaining, and securing your g63com account; processing login authentication and two-factor verification.
• KYC and Identity Verification: Verifying your identity, age (21+), and eligibility to gamble under PAGCOR regulations before enabling deposits and withdrawals.
• Payment Processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; maintaining transaction records for account reconciliation.
• Regulatory Compliance: Meeting PAGCOR reporting obligations, AML and Counter-Terrorism Financing (CTF) requirements, and responses to lawful requests from Philippine authorities.
• Responsible Gaming: Monitoring gambling patterns to identify potential problem gambling; administering self-exclusion, deposit limits, and session controls; maintaining exclusion registers.
• Fraud Prevention and Security: Detecting and investigating suspicious account activity, unauthorized login attempts, bonus abuse, multi-accounting, and other fraudulent conduct.
• Customer Support: Responding to your queries, complaints, and support requests through live chat, email, and other channels.
• Platform Improvement: Analyzing aggregate usage data to improve game performance, navigation, and overall player experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — where you have provided consent or not opted out under applicable law. You may unsubscribe at any time.

5 Data Sharing and Disclosure

5.1 Service Providers

g63com shares personal data with carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include KYC and identity verification providers, payment processing partners (GCash/PayMaya integrators, bank partners), fraud detection services, cloud infrastructure providers, and customer support platform vendors. All third-party processors are contractually bound to process data only for the purposes specified by g63com and in compliance with applicable Philippine data protection law.

5.2 Regulatory and Legal Disclosure

g63com will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement, courts, or other government authorities where required to do so by Philippine law, PAGCOR directive, valid court order, or other lawful mandate. g63com will, where legally permitted, notify affected players of such disclosures.

5.3 No Sale of Personal Data

g63com does not sell, rent, license, or otherwise transfer your personal data to any third party for their independent commercial purposes. Data shared with advertising networks is limited to aggregate, non-identifying analytics data only.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of g63com's business assets, personal data held by g63com may form part of the transferred assets. In such circumstances, you will be notified in advance and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

6 Cookies and Tracking Technologies

6.1 Types of Cookies Used

g63com uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where errors occur, and how long sessions last. Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, game lobbies last visited, and responsible gaming limit selections to provide a more personalized experience.

6.2 Managing Cookies

You can manage non-essential cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling certain cookies may affect your ability to use some features of the g63com Platform, including staying logged in between sessions. Detailed browser-specific cookie management instructions are available in your browser's help documentation.

7 Data Retention

g63com retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with g63com's data disposal procedures.

8 Security Measures

g63com implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and g63com servers;
• Encryption at rest for all stored personal and financial data;
• Role-based access controls limiting employee access to personal data strictly to those with a business need;
• Multi-factor authentication requirements for all internal systems handling player personal data;
• Regular security audits and independent penetration testing of Platform infrastructure;
• 24/7 security monitoring with automated anomaly detection and incident response procedures;
• Staff training on data protection obligations and security best practices, conducted at least annually.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, g63com will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay where required by law.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by g63com. To exercise any of these rights, contact us via live chat or at [email protected] with your account details and the specific right you wish to exercise. We will respond within 15 working days.

10 Minors and Age Restriction

The g63com Platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. g63com does not knowingly collect personal data from individuals under the age of 21.

Age is verified during the KYC process using government-issued identification documents. Where g63com discovers or has reasonable grounds to believe that an account has been registered by an individual under 21, the account will be immediately suspended, all data collected in connection with that account will be reviewed, and any funds held will be returned to the deposit source before account closure.

Parents and guardians concerned about a minor's potential access to g63com should contact our support team immediately. g63com takes underage gambling seriously and cooperates fully with PAGCOR and relevant authorities in such cases.

11 Third-Party Links and Services

The g63com Platform may reference or integrate with third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. These third parties operate their own privacy policies and data practices, which are separate from and independent of this Privacy Policy.

g63com is not responsible for the privacy practices of third-party service providers. We recommend reviewing the privacy policies of any third-party services you use in connection with your g63com account, particularly your payment provider's privacy disclosures regarding transaction data.

12 Changes to This Privacy Policy

g63com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or operational circumstances. When material changes are made, we will notify registered players via email or prominent in-platform notice at least 7 days before the changes take effect. The "Last Updated" date at the top of this document reflects the most recent revision.

Your continued use of the g63com Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated practices. If you do not agree with any changes, you should cease using the Platform and request account closure before the changes take effect.

13 Contact Us and Data Protection Officer

For all data privacy-related inquiries, including requests to exercise your data subject rights, concerns about how your data has been handled, or questions about this Privacy Policy, please contact g63com through the following channels:

• Live Chat: Available 24/7 on the g63com Platform — the fastest way to reach our support and data protection team. Identify your inquiry as a "Data Privacy Request" to ensure it is routed correctly.
• Email — Data Protection Officer: [email protected] — please use the subject line "Data Privacy Request" for all DPO correspondence. Written requests are acknowledged within 2 business days and resolved within 15 working days.

For complaints that remain unresolved after contacting g63com, you may escalate the matter to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for supervising compliance with the Data Privacy Act of 2012.