g63com Frequently Asked Questions

g63com accepts the following government-issued Philippine IDs for KYC verification: Philippine passport, UMID card, SSS ID, PhilSys National ID, driver's license, or PRC professional license. You will need to submit a clear photo or scan of the front and back of your chosen ID, plus a selfie taken at the time of submission. Proof of address may be requested for higher withdrawal amounts. All documents are reviewed by our compliance team, usually within 1–3 business hours.

No. g63com strictly enforces a one-account-per-player policy in compliance with PAGCOR regulations. Each individual may hold only one registered account. Operating multiple accounts — whether under the same identity or different details — is considered a serious violation of the g63com Terms & Conditions. If duplicate accounts are detected, all associated accounts will be permanently suspended and any balances may be forfeited. If you have accidentally created a duplicate, contact support immediately to resolve it.

On the g63com Login page, click "Forgot Password" and enter the email address or mobile number registered on your account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact g63com live chat support — our team can verify your identity through KYC documents and restore account access manually. Reset requests are processed immediately.

To permanently close your g63com account, contact our live chat support team and submit a closure request. Before the account is closed, any real money balance will be processed as a withdrawal to your verified payment method. Bonus balances are forfeited upon voluntary account closure. Account closure is permanent — once processed, your username cannot be recovered, and you would need to register a new account to play again. If you are closing due to problem gambling concerns, consider using self-exclusion instead of closure, as it offers more flexible reinstatement options.

The minimum deposit at g63com is ₱200 Philippine Peso. This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. There is no maximum deposit limit imposed by g63com, though individual payment providers may have their own transaction limits. All deposits at g63com are denominated in PHP and credited to your account balance in Philippine Peso with no currency conversion fees.

For fully KYC-verified g63com accounts, GCash withdrawals are typically processed and credited to your GCash wallet within 5–15 minutes of approval. Most withdrawal requests are reviewed and approved within the same timeframe during business hours. If a withdrawal has not arrived within 30 minutes, contact g63com live chat with your withdrawal reference number. Note that GCash itself may occasionally experience delays during high-traffic periods on their end, which is outside g63com's control.

g63com does not charge transaction fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own service fees depending on the transaction type and your account tier with them. Bank transfer withdrawals, in particular, may incur inter-bank transfer fees charged by your bank, which are outside g63com's control. Always check your payment provider's current fee schedule for the most accurate information.

Bank transfer withdrawals from g63com to BPI, BDO, or Metrobank accounts typically take 1 business day after the withdrawal is approved on g63com's end. Processing is subject to the receiving bank's settlement schedule and cut-off times. Withdrawals submitted after 3:00 PM or on weekends and Philippine public holidays may be processed on the next banking day. The minimum withdrawal amount is ₱200. For faster transfers, GCash or PayMaya withdrawals are generally the quicker option for Filipino players.

Withdrawal requests at g63com may be placed on hold for several reasons: your KYC verification is incomplete or documents need resubmission; the withdrawal amount triggers an AML review threshold; you have an active bonus with remaining wagering requirements attached to your balance; or additional identity verification has been requested. Check your account notifications and email for any pending action items. If your withdrawal has been on hold for more than 24 hours with no communication, contact g63com live chat support for a status update.

Yes, g63com features a wide selection of JILI slots — one of the most popular game providers among Filipino online casino players. JILI slots at g63com typically offer Return to Player (RTP) rates ranging from 96% to 98.5%, depending on the specific title. RTP is the theoretical percentage of all wagered money that a slot pays back to players over millions of spins — it does not guarantee individual session results. The actual RTP for each game is published within the game's information panel on the g63com platform.

Yes, the entire g63com platform is fully optimized for mobile play. All casino games, sports betting markets, live dealer tables, bingo, and account management features are accessible directly through your mobile browser — no app download required. The platform works on Android and iOS smartphones and tablets. For the best mobile experience, use an updated version of Chrome or Safari and ensure you have a stable internet connection. Game loading times are optimized for standard Philippine mobile data speeds.

All digital casino games on g63com use certified Random Number Generator (RNG) software that has been independently audited by recognized third-party testing laboratories. The RNG ensures that every card dealt, every dice roll, and every slot spin produces a genuinely random, statistically independent outcome. Results are not influenced by bet size, account status, recent win/loss history, or any external factor. Live dealer games use physical cards, wheels, and dice observed via real-time video stream, providing an additional layer of transparency for players who prefer it.

Yes, g63com's sportsbook covers PBA (Philippine Basketball Association) games across all conferences, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. Beyond PBA, you can also bet on NBA, international football (including the Champions League and Premier League), UFC and boxing events, volleyball (including UAAP and PVL), and other major sports popular with Filipino bettors. Markets include match winner, point spreads, totals, and in-play live betting where available. Odds are updated in real time throughout each event.

If a casino game round ends due to a technical malfunction or system error, g63com's policy is to void the affected round and return the wagered amount to your account balance. For sports betting, if an event is cancelled before it starts, all bets on that event are voided and stakes are refunded. If an event is suspended mid-play and does not resume within a defined period (typically 24–48 hours depending on the sport), bets are settled as void and stakes returned. Specific settlement rules for each sport are detailed in the g63com Sports Betting Rules section.

Wagering requirements (also called rollover requirements) define how many times you must wager a bonus amount before converting it into withdrawable real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying bets before the bonus funds become withdrawable. Each g63com promotion publishes its specific wagering requirement, eligible games (some games contribute less than 100% towards wagering), and the time limit within which the requirement must be met. Always read the specific promotion terms before opting in.

Winnings from free spins at g63com are credited as bonus funds, not immediate cash. They are subject to the wagering requirements specified in the promotion that awarded the free spins. Once the wagering requirement is fully met within the promotion's time limit, the resulting balance converts to real money and becomes fully withdrawable. If the time limit expires before wagering is complete, any remaining bonus balance and associated winnings are forfeited. The specific terms — wagering multiplier, eligible games, and expiry — are stated clearly in each free spins offer on g63com.

Yes, g63com operates a loyalty rewards program where players earn points for real-money wagering activity across casino games and sports betting. Points accumulate and can be redeemed for bonus credits, cashback, and other rewards. Higher activity levels unlock VIP tiers with improved benefits including faster withdrawal processing, dedicated account managers, higher deposit/withdrawal limits, and exclusive event invitations for players in Manila, Cebu, and other major Philippine cities. Full details of the current tier structure and points earning rates are available in the Promotions section of your g63com account.

Bonus abuse at g63com includes creating multiple accounts to claim the same promotion more than once, using bots or automated scripts to complete wagering requirements, colluding with other players to manipulate promotional outcomes, and exploiting promotional terms without genuine gaming intent. g63com uses both automated monitoring and manual review to detect such activity. If bonus abuse is confirmed, the affected account will be immediately suspended, all bonus balances and associated winnings will be forfeited, and the matter may be reported to PAGCOR. Legitimate players have nothing to worry about.

Yes, g63com operates under authorization from PAGCOR — the Philippine Amusement and Gaming Corporation, the government body responsible for regulating all legal gambling activity in the Philippines. PAGCOR licensing means g63com is subject to mandatory player protection requirements, regular audits, AML compliance checks, and dispute resolution procedures under Philippine law. If you have questions about g63com's regulatory status, you can contact PAGCOR directly through their official government channels to verify any licensed online gaming operator in the Philippines.

The minimum legal age to gamble at g63com — and at any PAGCOR-licensed casino in the Philippines — is 21 years old. This is strictly enforced. Every player must complete KYC identity verification using a government-issued Philippine ID before deposits are enabled, and age is confirmed as part of that process. Any account found to belong to a player under 21 will be permanently suspended immediately, funds returned to the deposit source, and the incident reported to PAGCOR. There are no exceptions to this policy.

All responsible gaming tools at g63com are accessible directly from your account settings panel under "Responsible Gaming." You can set daily, weekly, or monthly deposit limits — reductions take effect immediately, increases require a 24-hour cooling-off period. Self-exclusion options range from 24 hours to permanent exclusion and take effect the moment you confirm. During any self-exclusion period, your account is suspended, all marketing communications stop, and re-registration is blocked. If you need help activating these tools, our live chat support team can assist you at any time, 24/7.

If you are concerned about your gambling habits, g63com encourages you to act immediately. First, use the self-exclusion tool in your account settings — it takes effect instantly. Second, contact our live chat team, who are trained to handle responsible gaming conversations without judgment and can help you access the right tools or process an account closure. For additional support, PAGCOR provides responsible gaming resources and referral contacts for professional counseling services in the Philippines. You can also find more information on our Responsible Gaming page. Taking action early makes a real difference.

Yes. g63com uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal data at rest is stored in access-controlled, encrypted servers with role-based employee access restrictions. g63com complies fully with the Philippine Data Privacy Act of 2012 (RA 10173) and PAGCOR data handling requirements. We do not sell your personal data to third parties. Payment processing is handled by licensed payment providers under their own PCI-DSS compliance frameworks. For full details on how your data is handled, see our Privacy Policy.